FAQ's

SCOTTSDALE GIANT RACE

Frequently Asked Questions

 

 

Q: ARE THERE ANY REFUNDS?

We are unable to cancel & refund race registrations, but there are a few options you can choose from:

  1.         Transfer your registration to someone else: Can’t make the race? You can transfer your race bib to another eager runner: Click Here To Transfer to Another Runner
  2.        Virtual Race: Can’t make the race in person but still want to receive the runner swag? Run the event virtually! Switch your race distance to the “Virtual” option by Clicking Here.

Q: CAN I SWITCH RACE DISTANCES

Yep! Simply visit this link and you can choose which race distance you’d like to switch to.

Q: CAN I ADD ON THE PACKET MAILING OPTION?

The deadline to select the Packet Mailing option is February 8th. You can add on the Packet Mailing option to your registration by Clicking Here

Q: WHEN AND WHERE IS THE PACKET PICKUP EVENT?

The Packet Pickup event will take place on Friday, March 1st. Timing and location details will be announced at the start of 2019.

Q: WHAT ARE THE RACE START TIMES?

  • 10K: 7:00AM
  • 5K: 7:15AM

Q: ARE STROLLERS ALLOWED ON THE COURSE?

We allow strollers on 5K course, not the 10K.

Q: WHAT ARE THE TIME LIMITS?

  • All runners must finish the 5K in less than 1hr. 30 minutes
  • The 10K must be completed in less than 1hr. 45 minutes

Q: WHAT HAPPENS IF I DON’T FINISH IN TIME?

Runners who do not maintain the suggested pace MAY be instructed to turn around and head back to the Finish Line to accommodate road openings mandated by the City of Scottsdale. Any participants who do not maintain pace proceed at their own risk, will be required to use sidewalks adjacent to the course, and must abide by stoplights and pedestrian traffic laws. If you happen to be on the course after the required pace time, we will do everything in our power to keep the finish line open a bit longer if possible.

Q: I KNOW I REGISTERED, BUT I CAN’T FIND MY CONFIRMATION EMAIL.

Click Here to confirm your registration.

Q: I FOUND A MISTAKE ON MY REGISTRATION, HOW CAN I FIX IT?

Please visit your  participant dashboard.

Q:  WHAT IS THE BEST WAY TO GET UPDATES ON THE EVENT?

There are several ways to keep updated: 1 – Give us a follow on social (Facebook, Intagram, Twitter)  2 – Sign up to receive our newsletter here:  https://atmlb.com/2Lz8pu6

Q:  DOES THE RACE HAVE SWEAT CHECK?

There is no sweat check/bag check for this event.

Q:  CAN FAMILY AND FRIENDS WATCH A PARTICIPANT FINISH?

Yes, Scottsdale Stadium will be open (for free!) to spectators beginning at 7:00AM on race day.

Have a question that wasn’t answered here? Email us at info@giantrace.com or call us at (415)972-1881