FAQ
Q: ARE THERE ANY REFUNDS?
We are unable to cancel & refund race registrations, but there are a few options you can choose from:
- Transfer your registration to someone else. Can’t make the race? Click here to transfer your race bib to another eager runner.
- Virtual Race: Can’t make the race in person but still want to receive the runner swag? Run the event virtually! Click here to switch your race distance to the “Virtual” option. Run the race wherever you are during race weekend and receive your items in the mail soon after the event (items are only shipped domestically).
- Can’t make the race?! Defer your entry to 2021 HERE.
Q: CAN I SWITCH RACE DISTANCES
Yep! Simply visit your participant dashboard and you can choose which race distance you’d like to switch to.
Q: IS IT TOO LATE TO HAVE MY PACKET MAILED TO ME?
Packets are mailed out and scheduled to arrive 5 – 7 days before the event. Please note that t-shirts will NOT be mailed. You may pick up your t-shirt after you cross the finish line in San Jose. If you DO NOT select the bib mailing option, you MUST attend the packet pickup event on Friday, June 5th. The location/the time frame will be scheduled tentatively, and are subject to change
If you wish to receive your bib in the mail, you may request to do so HERE.
Q: WHEN AND WHERE IS THE PACKET PICKUP EVENT?
Our Packet Pickup event will take place in San Jose on Friday, June 5th.
Time/Location will be scheduled tentatively, and are subject to change.
Q: I OPTED IN FOR PACKET MAILING BUT MY PACKET HASN’T COME IN THE MAIL YET. WHAT DO I DO?
Keep a lookout in your mailbox on the week of June 6th. If you do not receive your race packet in the mail by June 4th, please DO NOT WORRY. But please do email us at info@giantrace.com so that we can find a solution to get your bib to you before you start the race.
Q: WHERE CAN I PURCHASE ADDITIONAL TICKETS, (ASIDE FROM MY COMPLIMENTARY TICKET) TO THE SAN JOSE GIANTS GAME ON JUNE 5TH OR 6TH?
You may purchase additional tickets HERE.
Q: WHAT TIME DOES THE RACE START?
7:30 AM PST.
Q: ARE STROLLERS ALLOWED ON THE COURSE?
Strollers are permitted on the course. Although, we kindly ask that you start at the back of the pack at the start line.
Q: IS THIS RACE WALKER-FRIENDLY?
Yes, walkers are welcome in the San Jose Giant Race! Just be sure to maintain the minimum-pacing requirement for the race you’re participating in when walking.
Q: WHAT ARE THE TIME LIMITS?
All runners must finish in less than 1 hour 45 minutes.
Q: WHAT HAPPENS IF I DON’T FINISH IN TIME?
Runners who do not maintain the suggested pace MAY be instructed to turn around and head back to the Finish Line to accommodate road openings mandated by the City of San Jose. Any participants who do not maintain pace proceed at their own risk will be required to use sidewalks adjacent to the course and must abide by stoplights and pedestrian traffic laws. If you happen to be on the course after the required pace time, we will do everything in our power to keep the finish line open a bit longer if possible.
Q: WHERE CAN I PARK ON RACE DAY?
Parking is FREE at Excite Ballpark.
Q: I KNOW I REGISTERED, BUT I CAN’T FIND MY CONFIRMATION EMAIL.
Click here to confirm your registration.
Q: I FOUND A MISTAKE ON MY REGISTRATION, HOW CAN I FIX IT?
Please visit your participant dashboard.
Q: WHAT IS THE BEST WAY TO GET UPDATES ON THE EVENT?
There are several ways to keep updated:
1 – Give us a follow on social (Facebook, Instagram, Twitter)
2 – Sign up to receive our newsletter HERE.
Q: DOES THE RACE HAVE SWEAT CHECK?
NO. Please plan accordingly and leave your race gear in your car or with a family/friend.
Q: CAN FAMILY AND FRIENDS WATCH A PARTICIPANT FINISH?
Yes, Excite Ballpark will be open to spectators!
Have a question that wasn’t answered here? Please contact us today.
