GIANT RACE FAQs
Q: ARE THERE ANY REFUNDS?
We are unable to cancel & refund race registrations, but there are a few options you can choose from:
- Transfer your registration to someone else: Can’t make the race? Click here to transfer your race bib to another eager runner.
- Virtual Race: Can’t make the race in person but still want to receive the runner swag? Run the event virtually! Click here to switch your race distance to the “Virtual” option. Run the race wherever you are during race weekend and receive your items in the mail soon after the event (items are only shipped domestically).
- Defer your race entry to 2020: Can’t make the race? Click here to defer your entry to 2020!
Q: CAN I SWITCH RACE DISTANCES
Yep! Simply visit your participant dashboard and you can choose which race distance you’d like to switch to.
Q: IS IT TOO LATE TO HAVE MY PACKET MAILED TO ME?
The deadline to select the Packet Mailing option has passed. You must attend the Packet Pickup event at Raley Field on Friday, March 29th from 1:00pm – 7:00pm to pick up your bib, race tee (& maybe some additional Giant Race swag). More details can be found here: PACKET PICKUP INFORMATION
Q: WHEN AND WHERE IS THE PACKET PICKUP EVENT?
Friday, March 29, 2019 – 1:00pm – 7:00pm in front of The Home Plate Gate at Raley Field. More details can be found here: PACKET PICKUP INFORMATION
Q: I OPTED IN FOR PACKET MAILING BUT MY PACKET HASN’T COME IN THE MAIL YET. WHAT DO I DO?
Keep a lookout in your mailbox this week — your race bib and timing chip are on the way. If you do not receive your race packet in the mail by Thursday, March 28th, please DO NOT WORRY. But please do email us at email@example.com so that we can find a solution to get your bib to you before you start the race.
Q: WHAT TIME DOES THE RACE START?
Q: ARE STROLLERS ALLOWED ON THE COURSE?
We do allow strollers on the course. We kindly ask that you start at the back of the pack at the start line.
Q: IS THIS RACE WALKER-FRIENDLY?
Yes, walkers are welcome in the Sacramento Giant Race! Just be sure to maintain the minimum-pacing requirement for the race you’re participating in when walking.
Q: WHAT ARE THE TIME LIMITS?
All runners must finish in less than 1 hour 45 minutes.
Q: WHAT HAPPENS IF I DON’T FINISH IN TIME?
Runners who do not maintain the suggested pace MAY be instructed to turn around and head back to the Finish Line to accommodate road openings mandated by the City of West Sacramento. Any participants who do not maintain pace proceed at their own risk, will be required to use sidewalks adjacent to the course, and must abide by stoplights and pedestrian traffic laws. If you happen to be on the course after the required pace time, we will do everything in our power to keep the finish line open a bit longer if possible.
Q: WHERE CAN I PARK ON RACE DAY?
Parking is FREE at Raley Field.
Q: I KNOW I REGISTERED, BUT I CAN’T FIND MY CONFIRMATION EMAIL.
Q: I FOUND A MISTAKE ON MY REGISTRATION, HOW CAN I FIX IT?
Please visit your participant dashboard.
Q: WHAT IS THE BEST WAY TO GET UPDATES ON THE EVENT?
There are several ways to keep updated: 1 – Give us a follow on social (facebook, Intagram, Twitter) 2 – Sign up to receive our newsletter here: https://atmlb.com/2Lz8pu6
Q: DOES THE RACE HAVE SWEAT CHECK?
NO. Please plan accordingly and leave your race gear in your car or with a family/friend.
Q: CAN FAMILY AND FRIENDS WATCH A PARTICIPANT FINISH?
Yes, Raley Field will be open to spectators! No spectators will be allowed on the field.
Have a question that wasn’t answered here? Email us at firstname.lastname@example.org or call us at (415)972-1881