Frequently Asked Questions
GIANT RACE FAQs
Q: ARE THERE ANY REFUNDS?
We are unable to cancel & refund race registrations, but there are a few options you can choose from:
- Transfer your registration to someone else: Can’t make the race? You can transfer your race bib to another eager runner: Click Here To Transfer to Another Runner
- Virtual Race: Can’t make the race in person but still want to receive the runner swag? Run the event virtually! Switch your race distance to the “Virtual” option by Clicking Here
- Not a fan of option 1 or 2? You can defer your race entry to 2021: HERE.
Q: CAN I SWITCH RACE DISTANCES
Yep! Simply visit this link, and you can choose which race distance you would like to transfer to.
Q: CAN I ADD ON THE PACKET MAILING OPTION?
Packets are mailed out and scheduled to arrive 5 – 7 days before the event. Please note that t-shirts will NOT be mailed. You may pick up your t-shirt after you cross the finish line in Scottsdale. If you DO NOT select the bib mailing option, you MUST attend the packet pickup event on Friday, February 28th at Scottsdale Stadium – Palm Court from 1 – 7:30 PM.
If you wish to receive your bib in the mail, you may request to do soHERE.
Q: WHEN AND WHERE IS THE PACKET PICKUP EVENT?
Friday, February 28th at Scottsdale Stadium – Palm Court from 1 – 7:30 PM. Additional details can be found HERE.
Q: I OPTED IN FOR PACKET MAILING, BUT MY PACKET HASN’T COME IN THE MAIL YET. WHAT DO I DO?
Keep a lookout in your mailbox this week — your race bib and timing chip are on the way. If you do not receive your race packet in the mail by Thursday, February 27th, please DO NOT WORRY. But please do email us at email@example.com so that we can find a solution to get your bib to you before you start the race.
Q: WHAT ARE THE RACE START TIMES?
- 10K: 7:00 AM
- 5K: 7:15 AM
Q: ARE STROLLERS ALLOWED ON THE COURSE?
Strollers are only permitted on the 5k course.
Q: IS THIS RACE WALKER-FRIENDLY?
Yes, walkers are welcome in the Scottsdale Giant Race! Just be sure to maintain the minimum-pacing requirement for the race you are participating in.
Q: WHAT ARE THE TIME LIMITS?
- All runners must finish the 5K in less than 1hr. 30 minutes
- The 10K must be completed in less than 1hr. 45 minutes
Q: WHAT HAPPENS IF I DON’T FINISH IN TIME?
Runners who do not maintain the suggested pace MAY be instructed to turn around and head back to the Finish Line to accommodate road openings mandated by the City of Scottsdale. Any participants who do not maintain pace proceed at their own risk will be required to use sidewalks adjacent to the course and must abide by stoplights and pedestrian traffic laws. If you happen to be on the course after the required pace time, we will do everything in our power to keep the finish line open a bit longer if possible.
Q: I KNOW I REGISTERED, BUT I CAN’T FIND MY CONFIRMATION EMAIL.
Click Here to confirm your registration.
Q: I FOUND A MISTAKE ON MY REGISTRATION. HOW CAN I FIX IT?
Please visit your participant dashboard.
Q: WHAT IS THE BEST WAY TO GET UPDATES ON THE EVENT?
There are several ways to keep updated:
1 – Give us a follow on social (Facebook, Instagram, Twitter)
2 – Sign up to receive our newsletter here: https://atmlb.com/2Lz8pu6
Q: DOES THE RACE HAVE SWEAT CHECK?
There is no sweat check/bag check for this event.
Q: CAN FAMILY AND FRIENDS WATCH A PARTICIPANT FINISH?
Yes, Scottsdale Stadium will be open (for free!) to spectators beginning at 7:00 AM on race day.
Have a question that wasn’t answered here? Please email us at firstname.lastname@example.org.