GIANT RACE FAQs
Q: ARE THERE ANY REFUNDS?
We are unable to cancel & refund race registrations, but do we offer a few alternatives if you cannot make the race:
- Transfer your registration to someone else: Can’t make the race? You can transfer your race bib to another eager runner HERE.
- Virtual Race: Can’t make the race in person but still want to receive the runner swag? Run the event virtually and run the race wherever you are! Switch your race distance to the “Virtual” option HERE.
- Defer your race entry to 2020: Can’t make the race? Defer your entry to 2020 HERE.
Q: CAN I SWITCH RACE DISTANCES
Yep! You can choose which race distance you’d like to transfer to HERE.
Q: IS IT TOO LATE TO HAVE MY PACKET MAILED TO ME?
The deadline to opt for packet mailing passed on 7/18. Those who have not opt’d for packet mailing MUST attend the Health & Wellness Expo to up their packet. We do not offer race day packet pick-up. If you are unable to attend the expo, another individual map pick-up a packet on your behalf with a copy of your registration and ID (a “copy” may be a cell phone image).
Q: I KNOW I REGISTERED, BUT I CAN’T FIND MY CONFIRMATION EMAIL.
Click HERE to confirm your registration.
Q: I FOUND A MISTAKE ON MY REGISTRATION, HOW CAN I FIX IT?
Please visit your Participant Dashboard on Race Roster.
Q: WHEN AND WHERE IS THE EXPO?
The expo will take place at Oracle Park – 24 Willie Mays Plaza, San Francisco, CA 94107
Friday, September 6th from 3:00PM – 7:00PM
Saturday, September 7th from 9:00AM – 4:00PM
Please enter at the Lefty O’Doul Gate, right next to the 3rd Street Bridge.
BEFORE YOU GO
Q: WHAT IS THE BEST WAY TO GET UPDATES ON THE EVENT?
Q: TRAVELING FROM OUT OF TOWN. DO YOU HAVE HOTEL BLOCKS RESERVED?
Hotel Via is the official host hotel of the San Francisco Giant Race. For room reservations visit https://bit.ly/2mL1BM4
Q: WHERE CAN I PARK ON RACE DAY?
All official ballpark lots (Lot A, Lot C and Pier 48) are ONLY reserved for pre-paid passes: no cash will be accepted onsite on race day. This is an effort to improve traffic flow and eliminate congestion on the morning of race day. If you did not purchase a Pre-Paid Parking Pass while registering, you may add one to your registration HERE.
Q: I HAVEN’T RECEIVED MY PARKING PASS!?
Parking Passes will be distributed to participants that have purchased a Pre-Paid Parking Pass via email in our Final Instructions Email 7-10 days prior to race day. If you do not receive it by then, please check your junk mail/spam inbox. If it is nowhere to be found, please reach out to us at email@example.com
Q: WHAT ARE THE RACE START TIMES?
- Half-Marathon/10k at 7am – Sunday, 9/8
- 5k at 10:50am – Sunday, 9/8
- The Kids Race/Family Relay will take place on Saturday, 9/7 at noon inside of Oracle Park
Q: WHERE CAN I FIND THE TIMES FOR THE KIDS RACE/FAMILY RELAY ON SEPTEMBER 7TH?
- 12:00pm – Ages 10-12
- 12:15pm – Ages 7-9
- 12:30pm – Ages 4-6
- 12:45pm – Family Relay
Q: WHAT ARE THE TIME LIMITS?
- All runners must finish the 5K in less than 60 minutes
- The 10K must be completed in less than 1hr. 45 minutes
- The Half Marathon must be completed in less than 3hr. 30 minutes
Q: WHAT HAPPENS IF I DON’T FINISH IN TIME?
Runners who do not maintain the suggested pace MAY be instructed to turn around and head back to the Finish Line to accommodate road openings mandated by the City of San Francisco. Any participants who do not maintain pace proceed at their own risk, will be required to use sidewalks adjacent to the course, and must abide by stoplights and pedestrian traffic laws. If you happen to be on the course after the required pace time, we will do everything in our power to keep the finish line open a bit longer if possible.
Q: I’M SO EXCITED FOR MY SERIES AWARDS! HOW DO I MAKE SURE I’M ELIGIBLE?
Access our Series Awards Eligibility lists here. If your name does not appear immediately after registering for the San Francisco Giant Race, there’s no need to worry. Our lists are updated every two weeks.
Q: ARE STROLLERS ALLOWED ON THE COURSE?
Strollers are ONLY permitted on the 5k course.
Q: ARE THERE AID STATIONS ALONG THE COURSE?
There are 4 Aid Stations located along the route with water and electrolytes. Clif Bar Blocks will be provided on course.
Q: DOES THE RACE HAVE SWEAT CHECK?
The Sweat Check will be located in Lot A for all registered runners starting at 5:00am
Q: CAN FAMILY AND FRIENDS WATCH A PARTICIPANT FINISH?
Yes, Oracle Park will be open to spectators! Seating will be allowed in the lower concourse and outfield bleachers. Entry/exit into Oracle Park will be available via the Willie Mays Plaza entrance. No spectators will be allowed on the field.
Q: DO YOU OFFER AGE-DIVISION AWARDS?
Yes, we’ll have group awards for the top 3 individuals in each age group.
Have a question that wasn’t answered here? Email us at firstname.lastname@example.org or call us at (415)972-1881